• How do I order a Flood Certification?

    When required to order a Flood Certification use the information below. TCF Lender/Processor Team can provide the application ID number to you.

    Flood Certification: Go to URL: https://online.accurategroup.com/ClientServices/
    Username = tcfflood
    Password = tcfflood1

  • How do I order more CommandCredit checks?

    Call TCF Retail Lending at 800-823-5363.

  • I paid off my TCF loan but it is still reporting on my credit. What do I do?

    If your loan was paid off more than 60 days ago, please call us at 1-800-823-5363. If your loan was paid off within the last 60 days, the satisfaction document is in process and an update has been sent to the three major credit reporting agencies.

  • How do I request a transaction history, billing statement, 1098 or a loan document?

    Documents can be requested by completing and signing this Authorization to Release Loan Information (TCF Doc 1657) and emailing it to TCFLoanServicing@tcfbank.com or by faxing it to 763-337-8695. 


  • How can I take an advance on my line of credit?

    You can advance funds on your line of credit by:

    • Using your CommandCredit Visa card (not permitted in Connecticut, Nebraska, and New York). The maximum advance is $10,000.00 or 5 transactions per day, whichever occurs first.
    • Writing a check to yourself from your line of credit using your Command Line checks.
    • You can call TCF Retail Lending at 800-823-5363 to request funds.
  • I would like to close my line of credit, what do I do?

    Please complete the Authorization to Restrict, Modify or Close a Line of Credit form (TCF Doc 1659). The signed copy can be emailed to TCFLoanServicing@tcfbank.com or faxed to 763-337-8695. County recording fees may apply. You can obtain the amount of county fees by calling TCF Retail Lending at 800-823-5363.

  • How do I change my mailing address?

    Please complete the Authorization to Change Mailing Address form (TCF Doc 1656). The signed copy can be emailed to TCFLoanServicing@tcfbank.com or faxed to 763-337-8695.

  • What is the address for the flood insurance mortgagee clause?

    TCF National Bank
    Mail Code PCC-2E-L
    ATTN: Flood Clerk
    1405 Xenium Lane N
    Plymouth, MN 55441

  • How do I obtain a verification of mortgage (VOM)?

    Verification of mortgage requests can be faxed to 763-337-8695. Please include 17 digit account number, a return fax number and a signed third-party authorization.

  • How do I request a payoff quote?

    For a written payoff, fax your request to 763-337-8564. Please include the borrower's name(s), TCF’s 17-digit account number, the collateral address, the payoff date, a return fax number and a signed third-party authorization. If the property has been sold, also include the borrower’s new mailing address for efficient refund processing. We will charge a payoff fee unless the request comes from the borrower.

    Borrowers can call TCF Retail Lending at 1-800-823-5363 for a verbal payoff quote.

  • What is the address for the mortgagee clause for HOI?

    TCF National Bank
    Mail Code PCC-2E-I
    ATTN: Escrow Department
    1405 Xenium Lane N
    Plymouth, MN 55441

  • How do I make my payments?

    Payments can be made by enrolling in TCF’s online payment service; click here to access the site. You can make a one-time payment or you can schedule recurring payments from a checking account, a savings account or with your debit card. You can also establish monthly ACH payments. Simply complete the ACH Direct Payment Authorization Form (TCF Doc 1364) and return to TCFLoanServicing@tcfbank.com.

    Payments can be mailed to:
    TCF National Bank
    P.O. Box 1485
    Minneapolis, MN 55480

  • What are the down payment and asset requirements?

    Minimum borrower contribution None.
    Gift funds Allowed.
    Reserves No reserve requirements.
    Assets Bank statements not required. List all assets on 1003.

  • Can I change my HELOC loan due date?

    TCF is unable to change your loan’s due date. Payments can be made on or before your due date using the online loan payment portal.

  • What is the age of document requirements?

    TCF VOE 15 days.
    Credit and income docs 90 days.
    Appraisal 120 days.

  • What do I do if I have a property insurance claim?

    If your claim is $15,000.00 or less, please mail your insurance check with TCF’s Certificate of Completion of Repairs (TCF Doc 291) to the address below.

    If your insurance claim is greater than $15,000, TCF requires an insurance checklist or a letter from your first mortgage holder acknowledging their oversight of repairs. Please mail this information and your check to:
    TCF National Bank
    1405 Xenium Lane North
    Plymouth, MN 55441
    Mail Code: PCC-2E-I

  • What are the income and employment requirements?

    Maximum DTI 38% front end and 45% back end. 
    Income Documentation

    • Standard Wages: Most recent pay stub.
    • Seasonal or Tips: 2 years verification.
    • Other W2 Sources: Previous year and YTD check stub.
    • Self-Employed: 2 Years taxes unless DU/LP findings require only 1 year. Business loss cannot use SE income. Business profit as income requires 100% ownership on application.

    Employment Gap 30 days requires LOE.
    Qualifying Rate ARM Use qualifying payment from 1008 or DU. Provide documentation. Typically 2% above the start rate.
    Qualifying Payment TCF HELOC Use start rate based on CLTV. Amortize TCF Bank HELOC line amount for 30 year term to determine PI payment PLUS add the shock payment (HELOC line amount x .0018).
    Student Loans/Deferred Monthly payments must be included in debt ratios 1% of balance, if deferred.
    Installment Loans May be excluded from DTI with less than or equal to 6 months remaining.
    401K Loans Excluded from DTI when 401K loan balance is less than total 401K vested asset amount.
    Co-Signed Loans Included in DTI.
    30 Day Revolving Accounts (no payment showing) Calculate a payment using 4% of the balance.
    Local Taxes and Assessments Info provided on the Title Commitment.
    20% Rule 20% rule for declining income applies to a self-employed and variable income (bonus, commission, etc.). TCF will average income over two periods. However, if current period is declining by more than 20%, TCF will use the lower income.

  • When are my payments due?

    Your payment is due on the 15th or 23rd of each month. Your payment due date is specified on your billing statement .

  • What are the product and borrower eligibility requirements?

    Line amounts:

    • $5,000 to $350,000 with maximum CLTV of 89.99%
    • >$350,000 - $500,000 with maximum CLTV of 85%

    R/T Refinancing Seasoning: None
    Cash-out seasoning: None
    Maximum number of investment properties financed or free & clear: Six
    Permanent resident: Yes, with verification
    Non-permanent resident: Yes, with verification
    Non-occupant co-borrower: No
    Revocable trust: Allowed
    Multiple HELOC's per household: TCF does not permit more than one HELOC per household

  • What are the HELOC credit requirements?

    Minimum FICO score Combined first and second loan amount
    FICO used – primary wage earner 700 mid-score less than or equal to $750,000

    • 730 mid-score >$750,000 to $1,500,000
    • 730 mid-score to $1,275,000 for second homes

    Minimum trade lines Minimum of three trade lines (open or closed) combined between all borrowers, with one trade line originated at least three years prior to the Credit Bureau date.
    Housing payment history Letter of Explanation required for derogatory mortgage trade lines
    Use proceeds to pay off debt to qualify? Yes. Account not required to be closed.
    Purchase Cash for debts subject to three day right of rescission

    • Bankruptcy: No bankruptcy filing within 7 years. All chapters.
    • Foreclosure: 5 years
    • Short sale/settlement: 5 years
    • Deed-in-lieu: 5 years
    • Collection/judgment: Must be paid off
    • Tax liens: Must be paid for
    • Disputed amounts: Proof of resolution


  • What are the collateral requirements?

    Property type Owner occupied primary residences and second homes
    Properties allowed Single family residences, PUDs, condos, townhomes, one-two units
    Properties NOT allowed 3+ units, leasehold, dome, earth bermed, co-ops, ag zoned, rentals, investment, vacant land
    Appraisal Full appraisal. No drive-bys. No AVMs. Appraisal review can take 5 business days
    Age of appraisal 120 days old at submission, less than 150 days old at closing
    Re-certification of value Not allowed
    Holdbacks/escrow Case-by-case basis
    Zoning legal non-conforming Yes
    Minimum sq. ft. None
    Acreage Maximum 10 acres
    Rural properties Yes
    Condos There are no minimum occupancy percentage requirements
    Properties listed for sale Off the market, removed from MLS

  • Does TCF allow non-taxable income to be grossed up?
    Non-taxable income sources such as child support, foster care, public and housing assistance and some social security income will be grossed up by 25%.
  • How does TCF handle rental income?

    Adjusted Rents Received (via 75% of lease or Schedule E/8825 add back technique) – Rental Debts (PITIA) = Rental Income(Loss)

    When using this calculation, all Rental PITIA will be excluded from the DTI scenario, and either a positive $ (rental income) will be added to the income or a negative $ (rental loss) will be added to the DTI scenario.